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FAQ'S

  Frequently Asked Questions

 

If I purchase more than one item, can I save on shipping?
No, we will not combine shipping. 

 

Is rush delivery available?
No, rush delivery is not available for parts. 

 

What shipping options are available to me?
Parts are only shipped via USPS. We do not offer upgraded shipping at this time. 

 

How long will processing and shipping take?
All orders will take 7-10 business days for processing and 5-7 business days for shipping.

 

What are the specifications of the Power Dome and Jumpstarter AC adapter?
For units EL2354, EL2454, EL2412, EL2238, and EL2045:

  • Input: 120V AC, 60HZ, 15W-24W
  • Output: 12V DC, 500mA
  • Polarity: Positive Center

For units EL2464, EL2485, EL2467, EL2544 and EL2450:

  • Input:120VAC 60HZ 7W
  • Output: 12VDC 300mA
  • Polarity: Positive Center

I can't find the adapter I need, where can I purchase other parts?
Please call us toll-free at 1.800.231.5806 x101 and we can assist you with pricing and availability. 

 

I am new to online purchasing. How do I order?

  1. Click on Wagan Parts and Adapters tab at the top of the page.
  2. Locate the part that will fit your unit. If part is not listed, please call us toll-free at 1.800.231.5806 X101. 
  3. Once part has been located, click the "add to cart" button at the bottom of the page. 
  4. If more then one part is needed, click on the "Wagan Parts and Adapters" tab at the top of the page.
  5. Once all items have been located and added to your shopping cart, click your shipping location (Canada/United States) and then push "Pay With Paypal" button. 
  6. Verify your order (Quantity, price, shipping). We can not be held liable if incorrect items are purchased. 
  7. Fill out the billing and credit card information as prompted. If you would prefer to pay with your Paypal account, please enter your username and password on the right side of the page. 
  8. Once all information has been filled out, click "Review Order and Continue" button located at the bottom of the page. 
All orders will take 2-3 days for processing and 5-7 business days for shipping. If you have any questions or concerns, please feel free to contact us by clicking on the "contact us" tab at the top of the page.

 

 

 

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